POLICIES & AGREEMENTS
ORDER & RETURN POLICIES
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 5-8 business days for the USA, or 10-12 business days for international.
Where will my order ship from?
We work with an on-demand order fulfillment company with production facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with you local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Unfortunately, package theft is on the rise – if you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We produce our own product and also work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If you shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a week’s time with photos of the damaged product, your order number ,and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Due to the nature of how our products are printed, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contact us at email@example.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure of which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
TERMS & CONDITIONS
2. UNDERWOOD DESIGN, LLC’S SERVICE
This website and the services provided to you and via this website are provided on an “as is” basis. You agree that Underwood Design, LLC reserves the right to modify or discontinue provision of this website and its services, and to remove the data you provide, either temporarily or permanently, at any time, without notice and without any liability towards you. Underwood Design, LLC will not be held responsible or liable for timeliness, removal of information, failure to store information, inaccuracy of information, or improper delivery of information.
3. YOUR RESPONSIBILITIES AND REGISTRATION OBLIGATIONS
We have implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and content around our user’s interests.
5. REGISTRATION & PASSWORD
You are responsible for maintaining the confidentiality of your password, and you will be responsible for all usage of your user account and/or user name, whether authorized or not authorized by you. You agree to immediately notify Underwood Design, LLC of any unauthorized use of your user account, user name or password.
6. YOUR CONDUCT
You agree that all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials (“content”), made available publicly or privately, will be under the sole responsibility of the person providing the said content, or of the person whose user account is used. You agree that this web site may expose you to content that may be objectionable or offensive. Underwood Design, LLC will not be responsible to you in any way for content displayed on this web site, nor for any error or omission.
By using this web site or any service provided, you explicitly agree that:
(a) you will not provide any content or conduct yourself in any way that may be construed as: unlawful; illegal; threatening; harmful; abusive; harassing; stalking; tortious; defamatory; libelous; vulgar; obscene; offensive; objectionable; pornographic; designed to interfere with or disrupt the operation of this web site or any service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable local, national or international law;
(b) you will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
(c) you will not collect or harvest any information about other users;
(d) you will not provide, and you will not use this web site to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this web site to promote or operate any service or content without Underwood Design, LLC’s prior written consent;
(e) you will not provide any content that may give rise to Underwood Design, LLC being held civilly or criminally liable, or that may be considered a violation of any local, national or international law, including — but not limited to — laws relating to copyrights, trademarks, patents, or trade secrets.
7. SUBMISSION OF CONTENT ON THIS WEBSITE
By providing any content to this web site:
(a) you agree to grant Underwood Design, LLC a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights.) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part. Such license will apply with respect to any form, media, technology already known at the time of provision or developed subsequently;
(b) you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant Underwood Design, LLC the license specified in this section 7;
(c) you acknowledge and agree that Underwood Design, LLC will have the right (but not obligation), at Underwood Design, LLC’s entire discretion, to refuse to publish, or to remove, or to block access to any content you provide, at any time and for any reason, with or without notice.
8. THIRD-PARTY SERVICES
Goods and services of third parties may be advertised and/or may be made available on or through this web site. Representations made regarding products and services provided by third parties will be governed by the policies and representations made by these third parties. Underwood Design, LLC will not in any manner be liable for or responsible for any of your dealings or interactions with third parties.
10. DISCLAIMER OF WARRANTIES
You understand and agree that your use of this web site and of any services or content provided (the “service”) is at your own risk. Services and content are provided to you “as is”, and Underwood Design, LLC expressly disclaims all warranties of any kind, either implied or express, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Underwood Design, LLC makes no warranty, either implied or express, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, or of any quality, nor is it warranted either implicitly or expressly that any content is safe in any manner for download. You understand and agree that neither Underwood Design, LLC nor any participant in the service provides professional advice of any kind and that any advice or any other information obtained via this web site may be used solely at your own risk, and that Underwood Design, LLC will not be held liable in any way.
Some jurisdictions may not allow disclaimers of implied warranties, and certain statements in the above disclaimer may not apply to you as regards implied warranties; the other terms and conditions remain enforceable notwithstanding.
11. LIMITATION OF LIABILITY
You expressly understand and agree that Underwood Design, LLC. will not be liable for any direct, indirect, special, incidental, consequential or exemplary damages; this includes, but is not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Underwood Design, LLC has been advised of the possibility of such damages), resulting from (i) the use of services or the inability to use services, (ii) the cost of obtaining substitute goods and/or services resulting from any transaction entered into on through services, (iii) unauthorized access to or alteration of your data transmissions, (iv) statements by any third party or conduct of any third party using services, or (v) any other matter relating to services.
In some jurisdictions, it is not permitted to limit liability and, therefore, such limitations may not apply to you.
12. RESERVATION OF RIGHTS
Underwood Design, LLC reserves all of Underwood Design, LLC’s rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that Underwood Design, LLC may have in respect of this web site, its content, and goods and services that may be provided. The use of Underwood Design, LLC’s rights. and property requires Underwood Design, LLC’s prior written consent. By making services available to you, Underwood Design, LLC is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this web site or provided services without Underwood Design, LLC’s prior written consent.
All photographs displayed on Underwood Design LLC’s website are original works of authorship owned and copyrighted by Underwood Design, LLC. Absent express permission of Underwood Design, LLC, you may not copy, display, reproduce, distribute, use for commercial gain, or otherwise exploit said photographs.
13. NOTIFICATION OF COPYRIGHT INFRINGEMENT
If you believe that your property has been used in any way that could be considered a copyright infringement or a violation of your intellectual property rights, Underwood Design, LLC’s copyright agent may be contacted via email: firstname.lastname@example.org
14. APPLICABLE LAW
15. MISCELLANEOUS INFORMATION
(iii) You agree that any claim or cause in respect of this web site or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation;
This Privacy Statement shall govern and apply to anyone accessing or using the websites located at www.underwood-design.com, our mobile application(s), our blog(s), and any other website(s) (hereafter the “site”) owned and/or operating by Underwood Design, LLC (hereafter”Underwood Design,” “we,” “us” or “our”). Underwood Design respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.
1. INFORMATION WE COLLECT
Underwood Design will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our host web serve tracks and collects general information about the visits to our site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitor’s domain names and what states or countries those requests come from. We do not link your IP address to anything personally identifiable to you. We will college general information (such as the type of browser you use and the files you request) to further improve our website and better meet your needs.
Underwood Design also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, or post other customer-generated content to this site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.
2. PERSONAL INFORMATION YOU PROVIDE TO US
We receive and store any information you knowingly provide to us, such as:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Information & Payment Details (specifically for the purpose of completing your transaction)
- Username & Password for your Underwood Design account
- A record of your Underwood Design orders, purchase history, shopping behavior and preferences
- Information provided by you through our interactions with us in social media
- Location and geographic information that could be collected via social media
- Other details that you may submit to use or that may be in the information provided to us by third parties
Underwood Design offers various products and services to our customers and also strives to meet the needs of such customers. We use your personal information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain personal information.
4. THE PERSONAL INFORMATION WE COLLECT FROM YOU
All personal information we collect from your requires your consent, for example: opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the personal information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with Underwood Design, including by email and by completing online forms, you are giving your consent to the collection of what personal information you provide.
5. RECORDKEEPING OF YOUR PERSONAL INFORMATION
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold personal information for the following purposes:
- Internal accounting and administration;
- To supply you with information about your account including regular statements;
- To respond to inquiries;
- Enhancing customer service, product options and to improve product performance;
- Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied personal details;
- To administer sales records;
- To provide information about us, our products, services special offers; and
- To analyze our website usage
6. HOW WE MANAGE YOUR PERSONAL INFORMATION
You may have contact with us personally, by telephone, mail, over the internet or other electronic medium. We take all reasonable steps to keep your personal information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.
7. OUR DISCLOSURE OF YOUR INFORMATION
Underwood Design does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third part payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions.
Underwood Design utilizes some of the most advanced technology available today for internet security purposes. When you access our checkout using industry standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to Underwood Design. Although Underwood Design uses industry standard best practices to protect your personal information, we do not represent, warrant and/or guarantee that personal information will remain secure. Therefore, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private. Notwithstanding this, as a matter of policy, we never sell or rent any personal information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
8. LEGAL DISCLOSURE
Because Underwood Design considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service provides, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Underwood Design, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Underwood Design’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
9. ACCESSING YOUR PERSONAL INFORMATION
You have the right to access the personal information you have provided to us. If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon the receipt of changes from you.
10. LINKS TO THIRD PARTY SITES
Our site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of each website you visit prior to disclosing your personal information.
11. USER GENERATED CONTENT
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of this site to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the site. Underwood Design is not responsible for the personal information users select to disclose in these forums.
Our site is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to our site. Our site is not directed at children under the age of 13, and does not knowingly collect any personal information from children under the age of 13. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent.
13. AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT
by using this site, you consent to the collection and use of information by Underwood Design from the site as indicated above. We will promptly reflect any such modifications in these web pages.
14. CONTACT US
120 E Main Street
Campbellsville, KY 42718
Experienced & Professional
We're certified in the best industry-standard software, including Photoshop, Illustrator, and InDesign.
Simple & Enjoyable Workflow
Our quality work and quick turnarounds are an effort to take the stress off of you and your business.
We make sure to take time to understand your needs and meet you where you are.
Whether we're creating something for you or selling our own products, we strive to give you only the best!